TentHouz – Frequently Asked Questions (FAQs)

Yes we do. Just call us up or write us an email to request decoration services you needed. We will send the customised quotation back to you. Subsequently, visit our promotion and packages page as well.

For now, we accept bank transfer. When we send you the quotation, details of payment method and details will be listed accordingly.

For the moment we do not charge on taxes. The amount quoted will be the final price.

Yes, for all big size events. Once the order is confirmed, 50% of deposit is required to lock down the rental period. The balance will be collected on-the-spot when we deliver the canopy and/ or equipments.

For small size rental, 100% payment will be collected to confirm the order.

Yes. We accept full payment anytime before the installation commence.

Normally we install the canopy one-day before the event if the event starts early the next-day.

If it’s intra-day event and canopy is set-up for specific hours only (e.g. Malls); please let us know early so we can make arrangements to accommodate you.

If it’s a huge event, we might decide to come in 2-4 days before the event.

It is advised to make confirmation 2 weeks before event day so enough time for both parties to make arrangements. If event rental size is huge (more than 1000 pax); it’s better to make confirmation at least 1 month before.

What happens if you need canopy rental urgently?
You can always give us a call to check on the availability.

Yes, transportation fees and labour charges are calculated in every rental event.

Since our daily rental is substantial, it’s easy to get a low-rate for transport and labour charge since our resources are on-the-go already.

Yes, we do take overtime jobs often. However, extra charges on labour fees may incur.

We have done shopping malls jobs which only allow us to start installing after 11:00p.m.
We also did overnight work for canopy set-up and retrieve for 2-days consecutive events.

Just let us know earlier, we will make necessary arrangements.

Yes, but limited to bigger events or complex venues because it involves more parties and assets moving around.

We do take time to visit your place and examine, then make necessary flow-plannings.