TentHouz – Frequently Asked Questions (FAQs)

It is advised to make confirmation 2 weeks before event day so there is enough time for both parties to make arrangements. If the event rental size is huge (more than 1000 pax), it is better to make confirmation at least 1 month before.

What happens if you need canopy rental urgently? You can always give us a call to check on availability.

Normally we install the canopy one day before the event if the event starts early the next day.

If it is an intra-day event and the canopy is set up for specific hours only (e.g. malls), please let us know early so we can make arrangements to accommodate you.

If it is a huge event, we might decide to come in 2 to 4 days before the event.

Yes, we do take overtime jobs often. However, extra charges on labour fees may be incurred.

We have done shopping mall jobs which only allow us to start installing after 11:00pm. We also did overnight work for canopy set-up and retrieval for 2-day consecutive events.

Just let us know earlier and we will make the necessary arrangements.

For now, we accept bank transfer. When we send you the quotation, the payment method and details will be listed accordingly.

For the moment we do not charge tax. The amount quoted will be the final price.

Yes, for all big-size events. Once the order is confirmed, a 50% deposit is required to lock down the rental period. The balance will be collected on-the-spot when we deliver the canopy and/or equipment.

For small-size rental, 100% payment will be collected to confirm the order.

Yes. We accept full payment anytime before the installation commences.

Yes, transportation fees and labour charges are calculated in every rental event.

Since our daily rental volume is substantial, it is easy to get a low rate for transport and labour charges as our resources are on-the-go already.

Yes we do. Just call us up or write us an email to request the decoration services you need. We will send the customised quotation back to you.

Yes, but limited to bigger events or complex venues because it involves more parties and assets moving around.

We take the time to visit your place, examine it, and then make the necessary flow plans.